This is not a textbook, but it is packed with so much knowledge and so many experiences pulled from real life organizations, you will learn as much about performance management as if you had attended class. This book is packed with things you can do to transform performance management so it becomes a benefit to motivation, not a detriment to morale.
— Jane Anderson, Book Critic, BizBooks and Beyond
How Performance Management is Killing Performance — and What to Do About It is an eloquent, lively manifesto for finally taking the right approach. It details a workplace transformation with warmth, engagement, and humor. Chandler has drawn from a vast bank of knowledge, research, and years of hands-on experience in the field. Suddenly, as she explains it, fixing something broken — and fixing it for the better — is entirely within our reach. What Chandler does in this book is to show us how to create a performance management system that actually drives performance. She sets us back on course, as it were, with an entirely new roadmap of practices and approaches
— BlogCritics
I’ve been waiting years for this - this is the best book on Performance Management that I have ever read! A clever and engaging writer, Chandler doesn’t just talk about it, she shows you how to do it. She defines a new path, helping us let go of the worship of false PM gods who have given us nothing but grief.
— Geoff Bellman, author of The Consultants Calling, Your Signature Path, Getting Things Done When You are Not in Charge, and more.
Any leader, manager or HR professional who believes in the power of good feedback will profit from this book. The author captures her readers’ attention with her authenticity, her wit and her deep experience. It’s a fast read because she hits the subject hard and has really spent time thinking through her recommendations. You’ll circle phrases and dog ear the pages of the hard and soft copy!!”
— Beverly Kaye Founder & Chairperson: Career Systems International, and co-author of Love ‘Em or Lose ‘Em: Getting Good People to Stay and Hello Stay Interviews, Goodbye Talent Loss.
This book de-mystifies the complex journey of evolving performance management. Tamra contrasts traditional approaches with innovative possibilities. She provides a step-by-step guide considering each organization’s unique goals and culture. This will be a “go to” resource to reinvent our performance management system.
— Kori Czasnojc, Director of Organizational Development for Raley's Markets
How Performance Management is Killing Performance [this book] goes beyond outlining why the traditional performance appraisal process is dysfunctional but what basic attributes of the culture and approach to employees has to change to fix it. A great book to give to leaders to get them moving on reform.
— Peter Cappelli George W. Taylor Professor of Management and Director, Center for Human Resources at the Wharton School of the University of Pennsylvania
Tamra’s messages are fresh and relatable to every leader committed to maximizing the performance of their people. Rich with real-world examples, practical advice and infused with humor, this book is a quick read and well worth your time!
— Kim Cannon, EVP, Chief Human Resource Officer at TrueBlue Inc.
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Chapter 1...

If you are starting on a journey to HR’s future, read this book. It is not a recipe for an upgrade to our current performance management approach. At its deepest, it is an invitation to rethink how we practice HR. Bring trust, collaboration, accountability into your culture, deliver feedback in forthright timely conversations, fundamentally reboot your manager and employee relationship and shift to the next generation Talent Management. Tamra speaks for all of us who have toiled in the profession for years waiting for the big shift to happen. Her book is practical and fundamentally strategic. It is grounded in the present but clearly shows the way to the future.
— Anna A. Tavis, Executive Editor, People + Strategy Journal.
Tamra contributes to the growing chorus of those understanding the need to replace traditional performance appraisals. In addition to building on solid research in the social sciences, she recognizes the need to challenge an organization’s culture and underlying beliefs about motivation, leading to tailored solutions for performance management. What sets this book apart from the others is the detailed collaborative design and implementation process using very effective visual tools and techniques. This book is a key resource for those committed to unleashing the full potential of their organization.
— Mary Jenkins, Author of Abolishing Performance Appraisals: Why They Backfire and What to Do Instead and Founder of Jenkins People Systems
If your company is straining under the weight of a performance management system that was created when Herbert Hoover was president and George VI was sitting on the throne of England, this book is for you. Books abound in the marketplace that deconstruct the industrial-age practice of annual goal-setting, assigning ratings to employees based on a forced distribution, and annual performance reviews. What sets this book apart is Tamra Chandler’s practical, research-driven methodology to create something new and better that will actually sick in your organization because it enlists people in the design and reboot. Chandler’s “Eight Fundamental Shifts” and “Three Common Goals” provides a great framework that treats everyone like adults and helps organizations achieve their strategic goals. I’m thrilled for the clear, future-oriented thinking this book brings to our industry.
— Jane Takushi, Director of Talent Management at Apptio
A book about performance management that actually makes you chuckle, sigh, squirm and cheer? This is it. Along the way you’ll find very practical ideas that are grounded in research and also explained with clever and engaging examples that you’ll recognize. Chandler proposes a “reboot” toward real conversations, a focus on capability, nuanced customization, and transparency, that has been too long in arriving. It is an essential shift for organizations that want to compete in a global work ecosystem that is increasingly boundaryless and democratic. This book offers a practical way to make real progress. It avoids bashing organizations, recognizing and honoring the real value that leaders, managers and workers create every day as they strive to connect their work and development to the broader organization mission and contribution.
— John Boudreau, author of Lead the Work, Beyond HR, Retooling HR, and Transformative HR
Performance Management has been like the frog slowing dying as the water temperature rises. Lately the pot is boiling over and companies sense that traditional performance management is dead. But many lack the confidence and know how to replace it with a vibrant and sophisticated system that endures.

Enter Tamra and this well written, lively and engaging book to save the day. Unlike many of the generic solutions in the market that only address one part of a more complex solution (e.g. better ongoing development conversations), Tamra offers a vibrant framework to balance three demands: organizationally aligned goals, development and rewards. This framework is an elegant starting point for a strategically customized solution that fits with business strategy and culture. And she goes much further, laying out models, templates and a step-by-step map to move from high level design to tactical implementation. If you are going to change performance management, get this indispensable guide to do it right.
— Jeannie Coyle, author of Make Talent Your Business
If you are very lucky in your professional life you get the opportunity to work for truly remarkable people who teach you about what it takes to really lead teams and organizations. For a short time, I was fortunate to work for one of the best - Tamra Chandler. When I say “Best” I mean not only the Best Consultant but also the Best Leader I have encountered. I am so excited that Tamra has taken time to share the lessons she taught me and more in her new book How Performance Management is Killing Performance… and What to Do About It. The book focuses on people because that is how she has always led.

Tamra has created an amazing resource to help you get your organization moving again. She packed it with humor and front line case examples that you can immediately put into action. It is a quick read and well worth your time. I will be sending copies to my kids and other people I really care about. I highly recommend it for anyone who wants to lead more effectively!
— Steve Player, Owner, The Player Group
I place inordinate value in business books that are first and foremost PRACTICAL. Tamra met my high bar and then some. I’m a CEO, not an HR leader and I can’t wait to share this framework with my leadership team. It is a great way to talk about helping our people thrive and grow themselves in a terrific combination of head and heart. Dig in! You’ll be glad you did.
— Steve Trautman CEO, The Steve Trautman Company
I love this book! There probably isn’t a person alive who isn’t aware that the traditional approach to performance management flat out doesn’t work, but few know what to do about it. Tamra Chandler does. What’s more, Chandler writes in an engaging voice that is wise, clear, practical and, at times, hilarious. If you are tasked with re-thinking performance management in your organization, this book will guide you step-by-brilliant-step from re-thinking to re-designing to re-booting.
— Susan Scott, CEO, Fierce Inc.; author of Fierce Conversations, Achieving Success at Work & in Life and Fierce Leadership, A Bold Alternative to the Worst “Best” Practices of Business Today
Tamra Chandler’s Book quite rightly highlights how broken Performance Management Systems are, but more importantly, offers valuable best-practice solutions on how to fix it. Given the proven linkage between Performance Management and Employee Engagement, her prompting of a “Performance Management Reboot” is long overdue. This book is a really great read for both manager and employee.
— Kevin Sheridan is an Internationally-recognized Key-Note Speaker, a New York Times Best Selling Author, and one of the most sought-after voices in the world on the topic of employee engagement. His book, “Building a Magnetic Culture,” made six of the best seller lists including The New York Times, Wall Street Journal, and USA Today.